Terms and Conditions
Welcome to sostai.com also hereby known as “we”, “us” or “sostai online shop”. sostai.com is a online shop. The domain name sostai.com is owned by sostai.com Limited, whose registered office is at Dhaka. Your use of this e-commerce portal and services and tools are governed by the following terms and conditions as applicable to the website. When you visit the website, you are subject to the policies that are applicable here.
The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the Site following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.
When you use sostai.com, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs. If you choose to buy on the website, we collect information about your buying behavior.
If you choose to mail us or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website.Our website may link to other websites too. These links are provided for your convenience to provide further information. sostai.com is not responsible for the practices, term of use or the content of those linked websites.
This website contains materials which are owned by us. These materials include, but are not limited to, the design, look, appearance, data, and graphics. Reproduction is prohibited other than in accordance with the copyright law. Unauthorized use of this site may give rise to a claim for damages. Products at this e-commerce portals are sold by respective sellers. All materials on this site are protected by copyrights, trademarks, and other intellectual property rights. Material on website is solely for personal and non-commercial use of users. Without the prior written consent of the owner, modification or use of the materials on any other website is violation of the law, and is prohibited.
Please review our Privacy Agreement, which also governs your visit to the Site. The personal information / data provided to us by you or your use of the Site will be treated as strictly confidential, in accordance with the Privacy Agreement and applicable laws and regulations. If you object to your information being transferred or used in the manner specified in the Privacy Agreement, please do not use the Site.
CLAIMS AGAINST INFRINGING CONTENT
We respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please write to us at email@example.com and we will make all reasonable efforts to address your concern within a reasonable amount of time. Please ensure to provide your subject, name, address, contact information and as many relevant details of the claim including name of infringing party, instances of infringement, proof of infringement amongst other. Please note that providing incomplete details will render your claim invalid and unusable for legal purposes. In addition, providing false or misleading information may be considered a legal offense and may be followed by legal proceedings.
We also respect a manufacturer’s right to enter into exclusive distribution or resale agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer, distributor and/or respective reseller, it would not be appropriate for us to assist in the enforcement of such activities. While we cannot provide legal advice, nor share private information as protected by the law, we recommend that any questions or concerns regarding your rights may be routed to a legal specialist.
You acknowledge and undertake that you are accessing the services on the Site and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Site. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Site. While we have taken precautions to avoid inaccuracies in content, this Site, all content, information (including the price of products), software, products, services and related graphics are provided as is basis, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the Site. At no time shall any right, title or interest in the products sold through or displayed on the Site vest with us nor shall sostai.com have any obligations or liabilities in respect of any transactions on the Site.
We shall neither be liable or responsible for any actions or inactions of any other service provider as listed on our Site which includes but is not limited to payment providers, instalment offerings, warranty services amongst others.
You may reach us here
Please review our Returns Policy here.
Stock availability: The orders are subject to availability of stock.
Delivery Timeline: The delivery might take longer than usual timeframe/line to be followed by sostai.com. Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays,etc
Cancellation: sostai.com retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.
Refund Timeline: If any order is canceled, the payment against such order shall be refunded within 10 to 15 working days, but it may take longer time in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount.